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Une machine en panne qui continue de fonctionner ou la résilience d'une ligne de bus face au guidage optique

Abstract : Introduction of optical guidance system, an automatic docking system for buses at the station, in three different public transport networks (Rouen, Clermont-Ferrand, Las Vegas) should improve the bus accessibility. The reason of this automation is usually the lack of confidence in the operator abilities. In two of these public transport networks, automation turned out to be ineffective and has been dismantled. The first paradox of this analysis is that the bus company was satisfied of the docking whether the guidance system works or not. Despite the absence of the system, drivers compensate this lack by docking at the nearest of the pavement. The paradox in this paradox is that, in the network where this system works, when the optical guidance system is punctually inactive, the drivers do not compensate and dock far from the pavement as they used to do before. This paper tries to comprehend the organizational dynamics operating in the production of these paradoxes and the relevancy in this analysis of the use of the reliability concept.
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https://halshs.archives-ouvertes.fr/halshs-00514419
Contributor : Robin Foot <>
Submitted on : Monday, September 13, 2010 - 5:04:25 PM
Last modification on : Wednesday, November 4, 2020 - 3:36:34 AM
Long-term archiving on: : Tuesday, December 14, 2010 - 2:30:11 AM

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  • HAL Id : halshs-00514419, version 1

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Robin Foot, Ghislaine Doniol-Shaw. Une machine en panne qui continue de fonctionner ou la résilience d'une ligne de bus face au guidage optique. 45ème congrès de la Société d'Ergonomie de Langue Française : Fiabilité, Adaptation et Résilience, Sep 2010, Liège, Belgique. ⟨halshs-00514419v1⟩

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